# Privacy Policy — Artemis

> This Privacy Policy template is provided for informational purposes only and does not constitute legal advice. If you are unsure about your legal obligations, please consult a qualified legal professional.

Last updated: August 13, 2026

## 1. Who We Are

Artemis ("we," "us," "our") is the data controller responsible for your personal data when you visit our website, purchase our products or services, or sign up for our emails.

Contact email: [email protected]

Country: Croatia

If you have any questions about this Privacy Policy or how we handle your data, please contact us at the email address above.

## 2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

- Contact details (name, email address, phone number)

- Account and login information

- Payment and billing information (for purchases made on our website)

- Communication data (emails, form submissions, messages you send us)

- Marketing preferences (if you subscribe to our emails or newsletters)

- Technical data (IP address, browser type, device information, cookies)

## 3. How We Collect Your Data

We collect data when you:

- Fill out a form on our website

- Make a purchase or payment

- Sign up for our newsletter or marketing emails

- Contact us directly (email, chat, etc.)

- Browse our website (through cookies and similar technologies)

## 4. Purpose of Processing

We use your personal data to:

- Provide and manage our products and services

- Process payments and transactions

- Send you marketing emails and newsletters (only if you've opted in)

- Respond to your questions and support requests

- Improve our website and services

- Meet legal and accounting obligations

## 5. Software We Use: SOMBA.io

We use SOMBA.io as our website and customer relationship management (CRM) software. SOMBA.io acts as a data processor, meaning it processes your personal data only on our instructions, to help us run our business. SOMBA.io does not own or control your data — we remain the data controller at all times.

## 6. Hosting

SOMBA.io runs on the HighLevel (GoHighLevel) platform, operated by HighLevel Inc., based in the United States of America. HighLevel provides the technical infrastructure that hosts our website and stores the data we collect.

## 7. Data Processing Agreement (DPA)

We have a Data Processing Agreement (DPA) in place with our software provider, in line with Article 28 of the GDPR. This agreement sets out how our data processors must handle your personal data securely and only for the purposes we've instructed.

## 8. International Data Transfers

Because our hosting provider (HighLevel Inc.) is based in the United States, your personal data may be transferred outside the European Economic Area (EEA). When this happens, we rely on Standard Contractual Clauses (SCCs) to ensure your data receives an adequate level of protection, as required by GDPR.

## 9. Data Retention

We keep your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law (for example, tax and accounting obligations). When your data is no longer needed, we take steps to delete or anonymize it.

## 10. Your GDPR Rights

If you are located in the European Economic Area, you have the right to:

- Access the personal data we hold about you

- Correct inaccurate or incomplete data

- Delete your personal data ("right to be forgotten")

- Restrict how we process your data

- Object to certain types of processing (including marketing)

- Data portability — receive your data in a portable format

- Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

## 11. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

## 12. Marketing Emails

If you subscribe to our newsletter or marketing emails, we will use your email address to send you updates, offers, and content related to our business. You can unsubscribe at any time using the link included in every email, or by contacting us directly.

## 13. Payments

If you make a purchase on our website, your payment information is processed securely. We do not store full payment card details ourselves; this is handled by our payment processing systems in accordance with industry security standards.

## 14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated version on our website with a new "Last updated" date.

## 15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Artemis

Email: [email protected]

Country: Croatia